What to Do If Your Order Arrived Damaged
Immediate Inspection:
We’re sorry to hear that your order arrived damaged. Your satisfaction is our priority. If you receive a damaged item, please follow these steps:
Document the Damage: Take clear photos of the damaged item, including the packaging. This documentation will be useful for the return process.
Contact Us Promptly: Reach out to our customer service team immediately. You can contact us through the Return Page or by emailing us at support@smartydeals.co.uk. Provide your order number and attach the photos of the damaged item.
Wait for Instructions: Our support team will guide you on the next steps, which may include initiating a return, providing a replacement, or offering a refund.
Return Process for Damaged Items:
Initiate the Return: If instructed, initiate the return process through our Return Page.
Packaging: Return the item in its original packaging, if possible. Ensure it is securely packed to prevent further damage during transit.
Return Shipping: We will provide instructions on return shipping, and in cases of damaged items, we typically cover the return shipping costs.
Replacement or Refund Options:
Replacement: If a replacement is available, we’ll process a new shipment once the damaged item is returned.
Refund: If a replacement isn’t possible or if you prefer, we’ll issue a refund for the damaged item, including any applicable shipping costs.
Your Satisfaction Matters
We understand the inconvenience of receiving a damaged order, and we appreciate your patience and cooperation in resolving the issue. Our goal is to make the process as smooth as possible for you.
If you have any questions or need further assistance, please don’t hesitate to contact our support team. We’re here to help and ensure your satisfaction.
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