- Order Status: Your order can only be canceled if it is still in the processing stage. Once it has been dispatched, cancellation is not possible.
- Cancellation Window: Please note that there is a limited window for cancellations. You must initiate the cancellation request within 24 hours of placing your order.
How to Cancel Your Order:
- Contact Customer Support: To cancel your order, please contact our customer support team immediately at support@smartydeals.co.uk or use our Contact Form. Provide your order number and reason for cancellation.
- Confirmation: Our customer support team will confirm the status of your order and process the cancellation if it is still within the processing stage.
Refund Process:
- If your order is successfully canceled within the specified window, a refund will be processed to your original method of payment within [X] business days.
Note:
- If your order has already been dispatched, we won’t be able to cancel it. In such cases, you may return the items following our Returns & Exchanges Policy once you receive them.
Contact Us:
If you have any questions or need assistance with canceling your order, please don’t hesitate to contact our customer support team. We’re here to help!
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