Refund and Returns Policy

Last Updated: [12/12/2023]

Thank you for choosing SmartyDeals.co.uk. We value your satisfaction and aim to make your shopping experience delightful. Please review our comprehensive Return and Refund Policy below.

1. Returns

1.1 Eligibility

1.1.1 To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

1.1.2 Returns are accepted within 30 days from the date of delivery.

1.1.3 Items not eligible for return include:

• Products marked as non-returnable.
• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials, or flammable liquids or gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

1.2 Partial Refunds

1.2.1 There are certain situations where only partial refunds are granted:

• Book with obvious signs of use.
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

1.3 Process

1.3.1 To initiate a return, please contact our customer support team at [contact@smartydeals.co.uk] with your order number and details about the product you would like to return.

1.3.2 Our customer support team will provide you with a Return Authorization (RA) number and instructions on where to send the returned item.

1.3.3 Clearly write the RA number on the outside of the package to expedite the return process.

1.3.4 Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

1.3.5 We recommend using a trackable shipping service for returns. SmartyDeals.co.uk is not responsible for lost or damaged returns.

1.4 Refunds

1.4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

1.4.2 If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.

1.4.3 Please note that shipping costs are non-refundable.

1.4.4 If you haven’t received a refund after the specified period, please contact our customer support team.

1.4.5 Refunds may take additional time to appear on your credit card statement depending on your card issuer’s policies.

2. Exchanges

2.1 Defective or Damaged Items

2.1.1 If you receive a defective or damaged item, please contact our customer support team at [contact@smartydeals.co.uk] within 30 days of receiving the product.

2.1.2 We will arrange for the return of the defective or damaged item and send you a replacement at no additional cost.

2.1.3 If a replacement is not available, a refund will be processed.

2.2 Incorrect Items

2.2.1 If you receive an incorrect item, please contact our customer support team within 30 days of receiving the product.

2.2.2 We will provide instructions for the return of the incorrect item and send you the correct item as quickly as possible.

2.2.3 If a correct replacement is not available, a refund will be processed.

3. Cancellations

3.1 Order Cancellation

3.1.1 Orders can be canceled within [1] hours of placement. Please contact us immediately if you wish to cancel your order.

3.1.2 Once an order has been processed for shipping, it cannot be canceled.

3.1.3 Refunds for canceled orders will be processed within [3] business days.

4. Need help?

If you have any questions or concerns about our Return and Refund Policy, please contact us at [contact@smartydeals.co.uk].