Initiating a Return
Return Process:
If you’ve decided to return your order, we understand, and we’re here to assist you. Please follow these steps:
Visit the Return Page: Head to our dedicated Return Page on our website.
Initiate the Return: Choose the order you wish to return and follow the prompts to initiate the return process.
Contact Customer Service (if needed): If your return involves specific details or if you have questions, our customer service team is ready to assist. Reach out via our Contact Form or email us at support@smartydeals.co.uk.
Working with Multiple Merchants:
As SmartyDeals collaborates with various merchants, please note:
Return Addresses: Since we work with multiple merchants, each return address may be different. To initiate a return, please contact our customer service team via the return page or email at support@smartydeals.co.uk. They will guide you on the specific return address for your item.
Individual Return Processes: The return process may vary depending on the merchant. Our customer service team will ensure a smooth and efficient return experience tailored to your specific situation.
Costs Associated with Returns
Customer-Initiated Returns:
If you’ve changed your mind about the item purchased, please be aware that:
- Customer Responsible for Return Cost: You will be in charge of the cost of returning the item back to the merchant.
Defective or Incorrect Items:
If the item received is defective or incorrect, we will cover the return shipping costs.
Your Satisfaction is Our Priority
At SmartyDeals, we are committed to ensuring your satisfaction with every purchase. If you have any concerns or need further assistance, please don’t hesitate to contact our support team. We’re here to make the return and exchange process as seamless as possible.
