Experiencing Issues While Using a Product? We’re Here to Help!
Safety First:
Your safety and satisfaction are paramount to us. If you encounter any issues or damage while using a product, please follow these steps:
Immediate Stoppage: Cease using the product immediately if you notice any damage or experience unexpected issues.
Document the Situation: Take clear photos or videos showcasing the issue or damage. This documentation will help us understand the problem and provide a solution.
Contact Us for Assistance:
Reach Out Promptly: Contact our customer support team right away. You can use our Contact Form or email us at support@smartydeals.co.uk.
Provide Details: In your message, include your order number, a description of the issue, and attach the photos or videos you captured.
Assessment and Resolution:
Our Evaluation: Our support team will assess the provided information to understand the nature of the issue and determine the appropriate course of action.
Solution Options: Depending on the situation, we may offer options such as a replacement, refund, or guidance on resolving the issue.
Your Satisfaction is Our Priority
We understand that encountering problems while using a product can be frustrating. Rest assured, we are here to support you and find a resolution that meets your satisfaction.
If you have any questions, concerns, or need assistance, please don’t hesitate to contact our support team. We’re committed to ensuring your experience with SmartyDeals is positive and hassle-free.
